My wife has a clave unica that has been blocked. The website instructions say that a block can be removed with the reset/recuperar procedure with an email, but when trying to reset it it just says user blocked (usuario bloqueado) as soon as entering the RUN
Has this happened to anyone else? How to get it unblocked? It has an alternarive procedure to go somewhere in person if you dont have email to do the reset but we do have email and this seems pretty crazy to just block peoples clave unica and then the procedure to fix it with email is broken. Really don’t want to have to go in physically somewhere if dont have to